Frequently Asked Questions
I have some admin tasks that need doing. How do I go about this?
You tell Your Online Admin exactly what you need. Contact us to outline the tasks or project, your objectives, expectations, and your timeline; and we take it off your hands. It's as simple as that.
The tasks I need done are not listed on your services page - what do I do?
Your Online Admin can help. Contact us with your requirements and we will discuss your needs.
What is the basis for my quote?
Your Online Admin can quote an hourly rate or we can quote a package price for large jobs or projects. When we have your requirements Your Online Admin takes into account the complexity of your task/project, formatting requirements and the actual time it will take to complete each job.
Are there a minimum number of billed hours?
Yes, Your Online Admin's minimum is one hour.
How and when do I pay?
Your Online Admin requires a 30% retainer and the remainder on completion of each job.
Most transactions are now handled via direct funds transfer, although by agreement we will accept payment by cheque.
How is communication handled?
Your Online Admin is easily and quickly contacted via email, mobile phone, fax, and on-site by negotiation, dependent on location. This is not an automated service - all of your communication is handled by an administration professional.
What about business hours?
Your Online Admin hours are flexible; normal business hours, outside of business hours, and on weekends.
Do I need to sign anything?
Yes, Your Online Admin requires that we reach and sign an agreement regarding each specific project.
When does work commence?
Your Online Admin will commence work when your agreement is signed and deposit paid.
All files are then submitted in a PDF (Adobe Acrobat) document. Finished products (editable and updateable) are submitted immediately upon finalising the account balance.
(Please note that funds may take up to two days to clear and that work commences, and final documents are submitted, only from this time).
Can I still use my business' corporate font and colour scheme?
Yes. Your Online Admin develops style sheets with all these details and more so you won't ever need to repeat this information unless it changes or is updated.
How many changes can I make?
As many as it takes to get the job exactly as you want it! Any changes to documents that fall outside of our agreement will incur hourly charges, often reduced by negotiation. If, for example, a document has been finalised - that is you are happy that it is complete and have paid for it - but later find that you need further changes, Your Online Admin issues a new invoice for the additional charges. If you have ongoing projects with Your Online Admin; the time-charges for additional changes to previously finalised documents is included in the current invoice at a reduced rate.
What about confidentiality?
Be assured that Your Online Admin will uphold your business' confidentiality policy. Please feel free to discuss any concerns regarding this with us.
How do I know that the work will be to my business standard?
Your Online Admin is founded and run by a qualified and professional office administrator with solid Executive Assistance experience across a range of industries including not for profit organisations, wholesale companies and large telecommunications firms. Your Online Admin is geared toward producing an excellent standard and quality of work which can be presented to CEO level and above.
